Select a date, fill in your contact info, and be sure to arrive early for your appointment. Employees genuinely want to help, but their job can be taxing too. At that time you need to go to Apple Store to repair your device. Apple will also bring up a map with red pin markers showing where the various Apple Stores are located: 9. This post may contain affiliate links.
Do not ignore this person. Depending on the appointment, Apple's customer service team will connect your call directly to the specific department's phone number to book your appointment with Apple and get all your questions and enquiries sorted. This lets you manage upcoming Genius Bar appointments, including the options to cancel or reschedule the appointment these options disappear 30 minutes before the appointment. This icon looks like a shopping bag with the Apple logo in the middle. Non-warranty service which is paid for by the customer when repairs are complete is also routinely performed. See our for more details. Browse through the options, and make your selection based on your availability.
The link to make appointments is gone!! Have a problem with your iPhone, iPad, iPod touch or Mac? The Genius team interview dozens of customers each day, sometimes hundreds. Nearby stores are listed on this page, and they are sorted by closest to furthest distance. Think about it like any other specialty service you employ. My colleagues were fantastic and I met some of the most wonderful customers, but there were numerous times when I had to explain how the store works. The Genius will use this to check if your device is in warranty. After you select your location, you can choose the time for your appointment.
Others that I did not buy new, can also have arrangement made for the Genius to see, diagnose, and offer advice on their issues. The manual also teaches employees to read such as drumming on a table or placing a palm on the back of the neck that might mean a customer is bored or frustrated, respectively. They can take cash, but you will need to walk to a cash drawer with the employee to get change. For some topics, the Apple site doesn't offer a Genius Bar appointment as an option. Click on the blue time link to make your selection. Do I Need An Appointment For Genius Bar? You can call Apple customer service to book or cancel appointments.
This could allow Geniuses to look past purchases and communicate with the user much easier now as well. The app is currently available in the following countries: Tap on any one of your devices to open its support portal; from there, you can either search for a specific issue or browse general troubleshooting topics to find an answer to your problem. If you know any other ways to make a Genius Bar appointment, let us know through your comments. You can also order a device to pick up in the store with the Personal Pickup option. Thanks to everyone for your assistance! Log into your to make an Apple Store appointment. After you select your device, the page prompts you to enter your zip code. These areas are cleaned and sanitized daily but, still, kids can be disgusting.
Alternatively, you can check in using the Apple Store app, but being met face-to-face is always more reassuring. This is a preventive measure, so we'll see if they will take care of me, with our without charge. That depends on the issue. If you do not wish to use this premium rate connection service, we recommend you calling using a direct number which can be found in each company's website. How to ask a question Chances are, if you have a problem, someone else has had it in the past, too.
If you're just looking for some basic how-to solutions, you can get help in 140 characters or less via Twitter using. In addition, they know what they are doing and provide a fast, efficient and competent service. The site may list helpful tips to assist you before your appointment, based on your specific concerns. Type in your zip code, and review the page listing Apple stores near you. Apple would prefer you exhaust all other options in dealing with an issue before you make a Genius Bar reservation. Also, it is very important to make a backup of the data on your device before taking it in.
If you have any question, complaint or need any kind of support; you can call Apple using the contact number displayed, and the customer care team will be able to assist you over the phone. Follow the prompts to select your issue. I can't tell you how many times a customer blew past me and walked straight to the Genius Bar asking to buy a phone. Whatever your issue, there's an application for that! When you first enter the store, there will be an employee at the front of the store who will direct you to the appropriate section of the store to address your needs. Beware of counterfeit parts Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues.
The Genius Bar is where users who are having trouble with their , , , or other Apple products can get one-on-one tech support from a trained specialist. It also doesn't matter if your warranty has ended or you didn't purchase an AppleCare Protection Plan. For mobile support, the process is the exact same as the Genius Bar, except for where your appointment takes place. Apple can help you with nearly any issue you may have. Our staff consists of experienced writers who live and breathe Apple products every day. If you aren't purchasing an expensive device you can make a purchase through your phone using the EasyPay functionality of the on your iPhone.
Open your browser and go to the. The locations closest to you are listed first. You will also receive an emailed confirmation. It doesn't matter if you didn't buy your Apple product from the Apple Store. You can easily make an Apple Store appointment using either an Internet browser or an Apple device. If it doesn't just search for it.